About us
ERNL was built from the ambition to think beyond the obvious, to understand more, and to see the interconnected system rather than its isolated parts.
Who we are?
A boutique practice bridging human and structural systems
We bring governance rigour and coaching depth to leaders, executive teams and boards, especially in scale-ups and mid-sized organisations. Every engagement has one accountable lead, with specialist associates where the work calls for it.
We are committed to evolving how organisations lead, operate and decide as interconnected systems.
Progress rarely stalls for lack of talent. It stalls when the assumptions, structures and habits that once worked outlive their purpose.
Lasting impact comes from connecting the dots between the soft dimensions of organisational life (leadership, team dynamics, culture, behaviours) and the hard ones (governance, structures, processes, technology, decision-making).
Our approach is built on the Organisational Wisdom Journey (OWJ).
Our values
Our name carries what guides us: four values, one letter each.
Expansive awareness
We seek to see more clearly. We create a space of trust, care and constructive challenge, where we help our clients surface patterns, assumptions and new perspectives and possibilities.
Responsible impact
We act with ownership, guided by integrity, honesty and accountability. We take responsibility for the impact we create within ERNL, with our clients and in the communities we touch.
Networked intelligence
We work in true partnership: respecting different opinions, listening actively and building on each other’s ideas. We connect insights within and across teams to build collective intelligence and generate better foresight together.
Learning & unlearning
We challenge the status quo with curiosity and courage, redefining norms and continuously refining our thinking, to shape forward-thinking individuals, teams and organisations.
These values mirror how we help organisations: seeing more clearly, acting with responsibility, thinking together, and learning and unlearning as they go.
Who is behind the company?
The expertise behind ERNL
Decisions can be controlled and checked, and they are made by people. ERNL works where the two meet, developing human-centred governance and conscious leadership for better decision-making.
Our work draws on:
Governance, Risk & Internal Audit
Experience as chair of a board former member of the audit and risk committee, completed corporate governance and board effectiveness reviews.
Extensive expertise in internal audit (IT, Operations), corporate governance and risk management.
- Certified Internal Auditor (CIA)
- MSc in Corporate Governance and Business Ethics (Birkbeck, University of London),
- Certified Information Systems Auditor (CISA-non practitioner status)
- Masters in Applied Statistics and eGovernance and eBusiness (Univ. Trieste, IT)
- Mathematics and Informatics Degree (Univ Bucharest, Ro)
Leadership & Team Coaching
Certified Team coaching (ACTC – ICF, ITAC-EMCC)
Certified Professional Coach (PCC – ICF, EIA – EMCC)
Systemic Team Coaching Practitioner (trained by Prof. Peter Hawkins).
Team of Teams Coaching program (with Prof. Peter Hawkins)
Behaviour Change
Certified Practitioner in Brain & Behaviour Change (trained by Prof. Patricia Riddell)
Positive Psychology Master Coach
Mental Health First Aider (MHFA England)
NLP Practitioner
Lumina Spark & Lumina Emotions Practitioner
Associates and Specialists
Depending on what an engagement needs, ERNL works with its specialist associates. Each engagement has one accountable lead, and associates work to ERNL’s methods and ethical standards.
Cross-domain expertise
More than 20 years across internal audit, governance, organisational effectiveness and leadership development in multinational organisations, grounded in systems thinking.
Having lived and worked in six countries over 24 years, and working in four languages (English, Romanian, Italian, French), our founder brings an ability to read complexity and to help others see and think beyond the obvious.
Founder: Ralu Nistor-Lustermans
ERNL is led by Ralu Nistor-Lustermans, internal auditor, board chair, corporate governance professional, leadership & team certified coach.
Avid curious learned, and a quick patterns thinker.
Coming soon
Our associates
We are open to onboard other professionals who can compliment our knowledge and skills and feel inspired by our philosophy and our approach. If your are interested, reach out to ralu@er-nl.com.
